What kind of assistance provided by the European Consumer Centre?


We are ready to help everybody who bought faulty goods or services for their own purposes in the European Union! We are ready to help you when you as a consumer - resident of Lithuania, have bought faulty goods or services in the EU member state (or Norway and Iceland), and residents of the EU (or Norway and Iceland), when they have bought faulty goods or services in Lithuania, to resolve their problems.

Air passengers' rights: 

  • delayed, cancelled flights; 
  • denied boardinng; 
  • lost, damaged or delayed luggage;

Goods or services bought online or visiting foreign country.

Car rental.

Unfair commercial practice and unfair contracts.


When residents of Lithuania buy goods and services from Lithuanian traders. 

We do not handle specific complaints regarding:

  • Food products;
  • Construction services;
  • Immovable property;
  • Pharmaceutical products;
  • Financial services;
  • Insurance;
  • Medical services.

News


May 2017 – money refund for the faulty suitcase
A consumer from Lithuania purchased a suitcase in a store in Denmark. The suitcase broke down during his first trip while leaving the ship. The consumer turned with a complaint to the trader registered in Denmark, but got no answer.
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March 2017 – mixed orders
A consumer from Lithuania ordered 3 pairs of trousers and a coat from a seller registered in Spain. When the consumer received the package she was unpleasantly surprised – she received an order from another consumer from Lithuania (there were two stickers on package).
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The website is under construction
The English website version is under construction. Sorry for the inconvenience.
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February 2017 – deposit returned
A consumer from Lithuania saw an advertisement online that a seller based in Germany is selling a car. The consumer wanted the car and contacted the seller. They agreed about the price and 300 EUR deposit. When the consumer paid the deposit, he asked the seller to send him a contract and an invoice. The seller refused to send these documents stating that all documents will be provided to the consumer when he comes to pick up the car.
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April 2017 – compensation for the night in Rome because train delay
A consumer from Lithuania during her trip in Italy at Perugia train station purchased train tickets Perugia-Rome-Aversa. Connection at Rome was 20 minutes. The train from Perugia to Rome was late about 45 minutes and the consumer missed the last train to Aversa. The consumer had to spend a night in Rome.
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January 2017 – checked baggage
A consumer from Lithuania booked a flight from the intermediary’s website from Amsterdam to Zagreb and back with one piece of checked baggage. The consumer got booking confirmation that the booking is successful and payment is received.
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More news