{"id":6243,"date":"2023-12-27T14:12:16","date_gmt":"2023-12-27T12:12:16","guid":{"rendered":"http:\/\/ecc.lt\/?page_id=6243"},"modified":"2024-04-04T11:28:41","modified_gmt":"2024-04-04T11:28:41","slug":"faq","status":"publish","type":"page","link":"http:\/\/ecc.lt\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6243\" class=\"elementor elementor-6243 elementor-97\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02c748f ecc-cover-style1 e-flex e-con-boxed e-con e-parent \" data-id=\"02c748f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t<div class=\"ecc-styled-type7\">\t\n\t\t\t<span><\/span>\n\t\t\t<span><\/span> \n\t\t\t<span><\/span>\n\t\t\t<span><\/span>\n\t\t\t<span><\/span>\n\t\t\t<span><\/span>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5b2d3d3 e-con-full e-flex e-con e-child \" data-id=\"5b2d3d3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-12aab89 elementor-widget elementor-widget-shortcode\" data-id=\"12aab89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t<div class=\"ecc-breadcrumbs-container\">\n\t\t<div class=\"ecc-breadcrumbs-container-inner\">\n\t\t\t<div class=\"ecc-breadcrumbs\">\n\t\t\t\t<span class=\"parent-item\">\n\t\t\t\t\t<a href=\"http:\/\/ecc.lt\/en\/\">Home<\/a>\n\t\t\t\t<\/span>\n\t\t\t<div class=\"aioseo-breadcrumbs aioseo-breadcrumbs-ecc\"><span class=\"aioseo-breadcrumb\">FAQ<\/span><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47a3241 elementor-widget elementor-widget-heading\" data-id=\"47a3241\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\n<!-- \t\t<php if ( $settings['ecc_styled_section_classname'] === 'ecc-content-section-style2' ) { ?>\n\t\t\t<span class=\"ecc-side-el\"><\/span>\n\t\t<php } ?> -->\n\t\t<div class=\"elementor-element elementor-element-830f31a e-con-full e-flex e-con e-child \" data-id=\"830f31a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d66e29 e-con-full e-flex e-con e-child \" data-id=\"8d66e29\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-455bd09 elementor-widget elementor-widget-shortcode\" data-id=\"455bd09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t    <div class=\"ecc-theme-image-block\">\n        <div class=\"ecc-theme-image-block-inner\">\n            <img decoding=\"async\" src=\"http:\/\/ecc.lt\/wp-content\/uploads\/2024\/03\/ECC-DUK.png\" alt=\"\"\/>\n            <span class=\"styled-el\"><\/span>\n        <\/div>\n    <\/div>\n    \t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\n<!-- \t\t<php if ( $settings['ecc_styled_section_classname'] === 'ecc-content-section-style2' ) { ?>\n\t\t\t<span class=\"ecc-side-el\"><\/span>\n\t\t<php } ?> -->\n\t\t\t\t<\/div>\n\t\n<!-- \t\t<php if ( $settings['ecc_styled_section_classname'] === 'ecc-content-section-style2' ) { ?>\n\t\t\t<span class=\"ecc-side-el\"><\/span>\n\t\t<php } ?> -->\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\n<!-- \t\t<php if ( $settings['ecc_styled_section_classname'] === 'ecc-content-section-style2' ) { ?>\n\t\t\t<span class=\"ecc-side-el\"><\/span>\n\t\t<php } ?> -->\n\t\t<div class=\"elementor-element elementor-element-451bfbd e-flex e-con-boxed e-con e-parent ecc-content-section-style2\" data-id=\"451bfbd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t \n\t\t<span class=\"ecc-side-el\"><\/span>\n\t\t\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5161c8c style2 elementor-widget elementor-widget-n-accordion\" data-id=\"5161c8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8530\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8530\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> After buying an item I found out that there is no quality guarantee term for it. Do I have a right to submit a demand to the seller? What are the terms? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8530\" class=\"elementor-element elementor-element-27cec77 e-con-full e-flex e-con e-child \" data-id=\"27cec77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-06bfe8e elementor-widget elementor-widget-text-editor\" data-id=\"06bfe8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When the quality guarantee term for an item is missing, the buyer can submit his demands, concerning the deficiencys of a product, in a reasonable period of time, but no longer then 2 years after receiving the item. Although contract can sometimes provide a longer period.<\/p><p>In the European Union there is a 2 year quality guarantee term. So what should I do if the contract establishes a shorter than 2 year period and the product deficiencys were noticed after the period ended (but 2 years since receiving that item have not yet passed).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\n<!-- \t\t<php if ( $settings['ecc_styled_section_classname'] === 'ecc-content-section-style2' ) { ?>\n\t\t\t<span class=\"ecc-side-el\"><\/span>\n\t\t<php } ?> -->\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8531\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8531\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> At the time of boarding to the flight I was denied boarding on the grounds that there were no volunteers willing to surrender their flight. What rights do I have? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8531\" class=\"elementor-element elementor-element-2848785 e-con-full e-flex e-con e-child \" data-id=\"2848785\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e2f17f5 elementor-widget elementor-widget-text-editor\" data-id=\"e2f17f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In such case operating air carrier shall immediately pay compensation with the regard to the flight distance, also provide meals and refreshments, two telephone calls, telex or fax messages, or \u2013emails, hotel accommodation and transport (where a stay of one or more nights becomes necessasary, or where a stay additional to that intended by the passenger becomes necessary), also re-routing, under comparable transport conditions, to the final destination at the earliest opportunity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\n<!-- \t\t<php if ( $settings['ecc_styled_section_classname'] === 'ecc-content-section-style2' ) { ?>\n\t\t\t<span class=\"ecc-side-el\"><\/span>\n\t\t<php } ?> -->\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8532\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8532\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> My luggage has not arrived. In the airport I have filled special document with the regard to lost luggage. Is that enough? Do I need to provide additional document, that is written pretension to the flight operating air carrier? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8532\" class=\"elementor-element elementor-element-d485978 e-con-full e-flex e-con e-child \" data-id=\"d485978\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66336b4 elementor-widget elementor-widget-text-editor\" data-id=\"66336b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>After you have your \u201eProperty Irregularity Report\u201c (hereinafter \u2013 PIR) filled, in addition you should submit a written pretension to the operating air carrier, as not all the air carriers tend to qualify the PIR as a submission of written claim.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\n<!-- \t\t<php if ( $settings['ecc_styled_section_classname'] === 'ecc-content-section-style2' ) { ?>\n\t\t\t<span class=\"ecc-side-el\"><\/span>\n\t\t<php } ?> -->\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-8533\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-8533\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> My flight was cancelled due to bad weather conditions. Do I have the right to receive compensation from the air carrier? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-8533\" class=\"elementor-element elementor-element-80720a7 e-con-full e-flex e-con e-child \" data-id=\"80720a7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;full&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e7a63bb elementor-widget elementor-widget-text-editor\" data-id=\"e7a63bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn the event the flight has been cancelled due to force majeure (bad weather conditions are also being held as a force majeure condition), air carrier is not obliged to pay compensations to the passengers on the grounds of flight cancellation, however air carrier has the obligation to care, that is to provide meal, drinks, transport, hotel, etc. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\n<!-- \t\t<php if ( $settings['ecc_styled_section_classname'] === 'ecc-content-section-style2' ) { ?>\n\t\t\t<span class=\"ecc-side-el\"><\/span>\n\t\t<php } ?> -->\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\n<!-- \t\t<php if ( $settings['ecc_styled_section_classname'] === 'ecc-content-section-style2' ) { ?>\n\t\t\t<span class=\"ecc-side-el\"><\/span>\n\t\t<php } ?> -->\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions After buying an item I found out that there is no quality guarantee term for it. Do I have a right to submit a demand to the seller? What are the terms? When the quality guarantee term for an item is missing, the buyer can submit his demands, concerning the deficiencys of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":12,"footnotes":""},"class_list":["post-6243","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"http:\/\/ecc.lt\/en\/wp-json\/wp\/v2\/pages\/6243","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/ecc.lt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/ecc.lt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/ecc.lt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/ecc.lt\/en\/wp-json\/wp\/v2\/comments?post=6243"}],"version-history":[{"count":52,"href":"http:\/\/ecc.lt\/en\/wp-json\/wp\/v2\/pages\/6243\/revisions"}],"predecessor-version":[{"id":8213,"href":"http:\/\/ecc.lt\/en\/wp-json\/wp\/v2\/pages\/6243\/revisions\/8213"}],"wp:attachment":[{"href":"http:\/\/ecc.lt\/en\/wp-json\/wp\/v2\/media?parent=6243"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}