European consumer centre

Do you live in Lithuania and purchased (in e-store, or in a shop on premise) goods or services in one of EU states, Norway, Iceland for personal use and you weren’t happy with the quality? We are here to help you free of charge!

ECC EU vartotojų centras

What kind of assistance is provided by the European Consumer Centre?

  • Air passengers’ rights:
    • delayed, cancelled flights;
    • denied boardinng;
    • lost, damaged or delayed luggage.
  • Goods or services bought online or visiting foreign country.
  • Car rental.
  • Unfair commercial practice and unfair contracts.

When residents of Lithuania buy goods and services from Lithuanian traders.

We do not handle specific complaints regarding:

  • Food products;
  • Construction services;
  • Immovable property;
  • Pharmaceutical products;
  • Financial services;
  • Insurance;
  • Medical services.

Get a template letter

Our legal assistants prepared template letters covering some cases of conflict situations between trade sides, when a private person, who purchased goods, or a service, wasn’t satisfied with the quality of subject. Please download the letter you find fits to your situation, fill it in and send to the seller.

Didn't find information you need?

Information in our website covers most situations between buyer and seller.

However, if you didn’t find required information, fell free to fill in our Ask a question, or Complaint forms and will be happy to help you.

Nerandantiems informacijos
Yearly we solve more than a 1000 of cases and have visits of more than 20000 visitors on our website.

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