+370 5 265 0368 Phone consultations I-V (08:00 - 12:00)

Activity reports



Report of 2015 2016-01-11
  • The overall level of refunds obtained for consumers in Lithuania and elsewhere arising from our work amounted to 22 831 EUR (statistics of March 2016). Apart from that, ivoices for unsolicited goods were cancelled, traders fulfilled their obligations. Some cases are still being handled.
  • During 2015 ECC LT had 39 seminars on consumer rights in EU at universities, schools and other scholastic institutions. Thus, 1486 consumers were informed.
  • ECC LT regularly gave interviews and participated in media segments for radio (65 times) and TV (4 times) stations.
  • 134 articles and case studies mentioning ECC LT appeared in national media.
  • ECC LT increased followers to 1726 on Facebook and 121 on Twitter.
European Consumer Centre in 2015. activity report Download PDF

Report of 2017 2018-02-08
  • The overall level of refunds obtained for consumers in Lithuania and elsewhere arising from our work amounted to 88 727 EUR (statistics of February 2018). Apart from that, ivoices for unsolicited goods were cancelled, traders fulfilled their obligations. Some cases are still being handled.
  • During 2017 ECC LT had 20 seminars on consumer rights in EU at universities, schools and other scholastic institutions. At least 868 consumers were informed about their consumer rights and ECC-Net.
  • ECC LT regularly gave interviews and participated in media segments for radio (56 times) and TV (13 times) stations.
  • At least 83 articles and case studies appeared in national media mentioning ECC LT.
  • ECC LT increased followers to 2126 on Facebook and 179 on Twitter.
Report of 2017 Download PDF

Report of 2018 2019-02-01
  • The overall level of refunds obtained for consumers in Lithuania and elsewhere arising from our work amounted to 68 475 EUR. Apart from that, invoices for unsolicited goods were cancelled, traders fulfilled their obligations. Some cases are still being handled.
  • During 2018 ECC LT had 8 seminars on consumer rights in EU at universities, schools and other scholastic institutions.
  • Organized 2 conferences.
  • ECC LT regularly gave interviews and participated in media segments for radio (43 times) and TV (21 time) stations.
  • At least 53 articles and case studies appeared in national media mentioning ECC LT.
  • ECC LT increased followers to 2267 on Facebook and 212 on Twitter.
Report of 2018 Download PDF

Report of 2019 2020-02-27
  • The overall level of refunds obtained for consumers in Lithuania and elsewhere arising from our work amounted to 76 364 EUR. Apart from that, invoices for unsolicited goods were cancelled, traders fulfilled their obligations. Some cases are still being handled.
  • During 2019 ECC LT had 14 seminars on consumer rights in EU at universities, schools and other scholastic institutions.
  • Participated in organizing 2 conferences.
  • Participated in organizing 6 seminars for traders in Vilnius and Kaunas.
  • ECC LT gave interviews and participated in media segments for radio (188 times) and TV (7 times) stations.
  • At least 63 articles and case studies appeared in national media mentioning ECC LT.
  • ECC LT increased followers to 2427 on Facebook.
Report of 2019 Download PDF

Report of 2021 2022-03-01
  • In 2021, the European Consumer Center received 1015 complaints about faulty quality goods or services, as well as 1768 inquiries about consumer rights in Europe (when the trader / service provider is registered in another EU country, Norway, Iceland or the United Kingdom).
  • Out of all 1015 complaints received by ECC Lithuania from European consumers in 2021, as many as 72% were solved positively (in favor of the consumer).
  • ECC Lithuania helped consumers to recover more than a quarter of a million euros - 255,290 euros in 2021.
  • ECC Lithuania was mentioned 128 times in the media. Published 17 press releases through the Baltic News Service (BNS), 23 articles in Lithuanian language and 1 in English on the ECC Lithuania website, appeared in 3 interviews on television (including online TV) and 1 interview with Youtube blogger, 158 radio shows were broadcasted.
  • To commemorate Europe Day ECC Lithuania with the help of SCRPA, Vilnius municipality and local community planted 30 almond trees in Vilnius, the number 30 corresponds to the number of members in the ECC-Net, on each of the almond tree attached the country flag.
Report of 2021 Download PDF

Report of 2014 2016-09-01
  • 66 126 litai – Centro pagalba vartotojams atgauta suma per 2014 metus (2015 m. vasario 12 d. duomenys)! Be to, daugeliui vartotojų buvo panaikintos sąskaitos už neužsakytas prekes, įvykdyti pardavėjų/paslaugų teikėjų prisiimti įsipareigojimai. Dar yra skundų, kurių nagrinėjimas nepasibaigęs.
  • Suorganizuoti 24 seminarai apie vartotojų teises ES, kuriuose dalyvavo ne mažiau kaip 729 dalyviai!
  • Dalyvauta 5 televizijos laidose ir kalbėta 71 radijo laidoje!
  • Mažiausiai 96 publikacijos spaudoje ir internetiniuose portaluose!
  • Centro puslapis Facebook socialiniame tinkle 2014 m. pabaigoje turėjo 1311 fanų.
  • Centro paskyrą Twitter socialiniame tinkle seka 88 žmonės.
  • Išleista naujų informacinių leidinių vartotojams – kišeniniai lankstinukai apie automobilio nuomą, ką reikia žinoti perkant internetu, kišeniniai kalendoriai su 10 patarimų keliaujantiems bei kitos reklaminės medžiagos: reklaminis stendas, atminties raktai, universalios mobilių įrenginių pakrovimo stotelės, bagažo žymekliai, kelionių dokumentų dėklai, sieniniai kalendoriai, darbo knygos.
The complete version of the European Consumer Centre in 2014. activity report Download PDF

Procurement


Simplified procurement rules
All ECC Lithuania public procurments are done by the host The State Consumer Rights Protection Athority

More information here

Complaint form Need advice



logotipas your europe

play and lert.png

Polls module is not installed.