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March 2018 – poor quality English language courses

A consumer from Lithuania saw an advertisement about English language courses for 79 EUR. It was advertised that if consumers are not satisfied with the courses they can ask for money refund. The consumer decided to try the courses that were provided by the service provider based in Poland. The consumer received login code and after the first try was not satisfied with the services as the system was not working properly. The consumer turned to the service provider asking for money refund, but got an answer that money will not be refunded. As the consumer could not reach agreement with the service provider herself, she turned to European Consumer Centre in Lithuania and the complaint was shared with the European Consumer Centre in Poland. Thanks to the cooperation of both centres, the service provider refunded money for the poor quality language courses services.  
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