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September 2016 – subscription of the magazines

A consumer from Lithuania ordered an annual subscription of two magazines for children for her daughter from the service provider registered in France. Couple magazines the consumer received on time, but after that started not receiving any. The consumer contacted the service provider, who promised to deliver the magazines in a month. Sadly, but after a month the consumer did not receive the magazines. The consumer turned to the European Consumer Centre in Lithuania. The complaint was shared with the European Consumer Centre in France and thanks to the cooperation of both centers, the service provider delivered the late magazines to the consumer.  

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