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September 2018 – money refund for the cancelled event

renginys.jpegA consumer from Lithuania purchased 11 tickets through the ticket seller to the event organized by event organizer registered in Latvia. The event was cancelled and the consumer turned to the ticket seller and event organizer for money refund. The consumer received no answer to his request and money was not refunded for more than 3 months. After the consumer could not solve the problem with the event organizer himself, he turned to European Consumer Centre in Lithuania and the complaint was shared with the European Consumer Centre in Latvia. Thanks to the cooperation of both centres, the consumer received a refund for the tickets to the cancelled event.
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