News

A consumer from Latvia ordered a shaving machine online from a trader registered in Lithuania. When the consumer received the ordered shaving machine, he wanted to use the right of withdrawal – in 14 days to return the item and receive back the money.

A registered baggage of a consumer from Lithuania was damaged during a flight from London to Vilnius. When the consumer took her baggage at Vilnius airport, she filled Property Irregularity Report, where it was stated that the baggage is damaged irreparably.

A consumer from Lithuania purchased a suitcase in a store in Denmark. The suitcase broke down during his first trip while leaving the ship. The consumer turned with a complaint to the trader registered in Denmark, but got no answer.

A consumer from Lithuania ordered parcel shipping service from a company registered in Netherlands. Parcel had be to delivered from Portugal to Lithuania, but did not reach its destination and was returned damaged to the sender‘s address in Portugal.

A consumer from Lithuania during her trip in Poland purchased 3 pairs of shoes. The seller put the chosen shoes to boxes, the consumer paid and returned back home. Only when she came back home to Lithuania, she noticed that the shoes in one box are different.

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A consumer from Lithuania concluded a car rental agreement with a service provider in Italy. The rented car was returned in time and the representative of the service provider signed that the car was returned without damages. After more than half a year the consumer checked her bank account and noticed that the car rental company charged her 42,70 EUR.

A consumer from Lithuania rented a car with additional insurance from a car rental company in Italy. Due to the accident on the road the consumer returned the rented car about 1.5 hours later than stated in the rental agreement.

A consumer from Lithuania during her trip in Italy at Perugia train station purchased train tickets Perugia-Rome-Aversa. Connection at Rome was 20 minutes. The train from Perugia to Rome was late about 45 minutes and the consumer missed the last train to Aversa. The consumer had to spend a night in Rome.