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March 2017 – mixed orders
A consumer from Lithuania ordered 3 pairs of trousers and a coat from a seller registered in Spain. When the consumer received the package she was unpleasantly surprised – she received an order from another consumer from Lithuania (there were two stickers on package).
Fraudulent ticket inspectors at Berlin S-Bahn?
Ticket inspectors of a company working on behalf of the Deutsche Bahn AG should have deceived passengers using the S-Bahn (suburban train) at Berlin.
September 2016 – subscription of the magazines
A consumer from Lithuania ordered an annual subscription of two magazines for children for her daughter from the service provider registered in France. Couple magazines the consumer received on time, but after that started not receiving any.
February 2017 – deposit returned
A consumer from Lithuania saw an advertisement online that a seller based in Germany is selling a car. The consumer wanted the car and contacted the seller. They agreed about the price and 300 EUR deposit. When the consumer paid the deposit, he asked the seller to send him a contract and an invoice. The seller refused to send these documents stating that all documents will be provided to the consumer when he comes to pick up the car.
December 2016 – compensation for the delayed and lost baggage
A consumer from Lithuania had a flight from Vilnius to London to attend her sister’s wedding. When the consumer arrived to London she did not receive her checked baggage. There were all clothes and presents for her sister’s wedding. The consumer filled special document (PIR) at the airport.
Signed cooperation agreement with Lithuania Business College
The European Consumer Centre has signed a cooperation agreement with the Lithuanian College of Business. More information can be found here
January 2017 – checked baggage
A consumer from Lithuania booked a flight from the intermediary’s website from Amsterdam to Zagreb and back with one piece of checked baggage. The consumer got booking confirmation that the booking is successful and payment is received.
November 2016 – compensation of the additional expenses in case of a cancelled flight
A consumer from Lithuania with her husband had a flight Vilnius-Venice-Brussels. Consumer’s flight from Brussels first was delayed and after that cancelled, because of bad weather conditions. Information about the cancelled flight was provided at about 11:30 p.m. and the consumer was given only a paper with information with the phone number where to call to arrange the next flight.
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