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Flight Delay


If your flight is delayed beyond certain timeframes, you have the right to be provided with the information about your entitlements and a minimum level of care immediately while waiting for the beginning or the continuation of the delayed journey:

  • In the event of delays of two or more hours (depending on the distance of the flight) passengers must be offered free  meals and refreshments, two free telephone calls, emails or faxes;
  • Where a stay of one or more nights becomes necessary, passengers must also be offered hotel accommodation and transport between the airport and the place of accommodation;
  • If the flight is delayed by at least five hours, passengers may opt for reimbursement of the full cost of the ticket. Once the refund is accepted no further care from the air carrier may follow. However, if passengers have already initiated their journey and the purpose of their original travel plan is no longer attainable (e.g. connecting flight missed as a result of the delay of a flight in your itinerary) they have a right to a return flight to the original point of departure at no extra cost. In such a case, the air carrier may not decline the passenger’s right to care.

If your air carrier is unable to provide the above provisions free of charge, they should reimburse passengers for expenses incurred. It is therefore important that you retain all the relevant receipts.

Right to compensation

In 2009 November 19th Court of Justice of the European Union in cases C-402/07 ir C-432/07 ruled, that air carriers are obliged to compensate their customers in the event of significant delay in flights (3 or more hours later).

According to EU regulations standard compensations can be paid:

  • 250* euro for all flights not exceeding 1 500 kilometers;
  • 400* euro for all flights within the EU longer than 1 500 kilometers and for all other flights between 1 500 and 3 500 kilometers;
  • 600* euro for all other flights, covered by EU regulations.
* The amount of compensation payable may be reduced by 50% if the rerouting offered allows you to arrive at your final destination close to the original scheduled arrival time (within two to four hours depending on the distance of the flight).

The approximate distance between the airports you can check by visiting this site: http://www.airportcitycodes.com/calcform.aspx

Exceptions from the right to standard compensation

An operating air carrier shall not be obliged to pay compensation, if it can prove that the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

You are not entitled to compensation if you have received information about the change more than 2 weeks before scheduled departure, you have received information about the change 2 weeks - 7 days before scheduled departure, and the new travel time is set to a maximum of 2 hours before the original departure. The new arrival time has to be 4 hours after the original arrival time at the latest, you have received information about the change less than 7 days before scheduled departure, and the new travel time is one hour before the original arrival time at the most, you have been informed that the flight is cancelled due to extraordinary circumstances.

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