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Pelase send your complaint to ECCNET-LT@ec.europa.eu


Please indicate:
1. Your full name;
2. Address of your place of residence;
3. Your phone number;
4. Your email address;
5. Name of the seller/service provider;
6. Country and address of the seller/service provider;
7. Website of the seller/service provider;
8. Date of conclusion of the contract;
9. Date of delivery of the product /service;
10. How the contract was made (e-commerce, telephone, on the premises, auction or other);
11. Cost of goods/services;
12. Method of payment (bank transfer, cash, credit card, etc.);
13. Date on which you contacted the seller/service provider regarding your issue;
14. Description of the issue;
15. Preferred solution to the issue;
16. Supporting documents that will be attached to a complaint.

If your complaint will be submitted correctly you will receive an automatic notification within 10 minutes.

Our lawyer will get in touch with you within 5 work days.